Venture: Viamo
Viamo uses simple, low-cost technology to collect and provide public service data.

Expert: Aaron Goldsmid
General Manager of  Account Security at Twilio
• Chief Product Officer, Kiva
• Group Product Manager, Twitter

Viamo partnered with Rippleworks to design and roll-out key product operations and processes

Viamo is a global social enterprise that uses simple, low-cost technology to collect and provide public service data—serving large organizations including UNICEF, UNDP, and Oxfam. Today, Viamo is used by more than 500 businesses, government departments, social institutions, and NGOs to improve the lives of millions of people in more than 20 countries across Africa and Asia.

Viamo’s top priority was increasing revenue, impact, and average contract value per customer by building a more robust product suite. Viamo partnered with Rippleworks to design and roll-out key product operations and processes for their nascent product department.

We approached Rippleworks at an inflection point in Viamo’s growth where we needed to create a new team dedicated to the expansion of Viamo’s product offering.

With the help of Rippleworks’ advisors, we designed and tested all of the required tools and process for the success of this new team.

This included KPI development, product diagnoses, cadence meetings, backlog grooming, etc. The Rippleworks team finds the best advisors and they manage change projects like pros. I can’t recommend them enough!

—Viamo founder and CEO Louis Dorval

Viamo partnered with Rippleworks Expert Aaron Goldsmid, a product leader who brought decades of experience from Microsoft, Amazon, Facebook, Twitter, Prosper Marketplace, Kiva, and Twilio. Together, they:

• Clarified Viamo’s product vision; began transitioning to a product led company

• Learned how to run diagnostics; developed product crew KPIs and determined input and output metrics

• Developed a transition plan for product management; discussed the value of backlogs vs roadmaps

• Learned the product feature development process and feature prioritization process; built document templates for the product team to leverage

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