Zoona

Company: Zoona uses technology to provide financial services to underserved and financially excluded communities across Africa. Zoona has over 1.7 million active users, and its system has processed over $1.2 billion in mobile money transactions.
Challenge: Zoona partnered with Rippleworks to build a talent analytics strategy and toolkit to drive agent performance across geographies.
Expert: Matt Glickman, Former CEO, Merced Systems and Aparna Fernandes, Former Sr. Director of Customer Success, Merced Systems